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Manual
AML/CTF Program (all industries) - ACL, AFSL, Wholesale
Last updated - 11 Jan 2026
| Document | Version | Type | Date |
|---|---|---|---|
| Guide to customising your AML/CTF Program and Tools | 1.0 | Guide | 11 Jan 2026 |
| AML/CTF Program | 4.0 | Program | 11 Jan 2026 |
| Tool 1A. AML/CTF Glossary | 1.0 | Guide | 11 Jan 2026 |
| Tool 2A. Business Specific Data | 1.0 | Tool | 11 Jan 2026 |
| Tool 2B. ML/TF Risk Register | 1.0 | Register | 11 Jan 2026 |
| Tool 2C. Jurisdiction Risk Data | 1.0 | Tool | 11 Jan 2026 |
| Tool 2D. Assessment of Proliferation Financing Risks Faced by our Business Template | 1.0 | Tool | 11 Jan 2026 |
| Tool 3A. Personnel Due Diligence and Training Register | 1.0 | Register | 11 Jan 2026 |
| Tool 3B. AML/CTF Standard Meeting Agenda | 1.0 | Tool | 11 Jan 2026 |
| Tool 3C. AML/CTF Compliance Officer Appointment and Ongoing Assessment Checklist | 1.0 | Tool | 11 Jan 2026 |
| Tool 3D. AML/CTF Compliance Officer Obligations and Procedures | 1.0 | Tool | 11 Jan 2026 |
| Tool 3E. AML/CTF Compliance Officer Report Template | 1.0 | Tool | 11 Jan 2026 |
| Tool 3F. AML/CTF Personnel Due Diligence Declaration Template | 1.0 | Tool | 11 Jan 2026 |
| Tool 3G. Reporting Group Member Procedure | 1.0 | Tool | 11 Jan 2026 |
| Tool 3H. Reporting Group Member Register | 1.0 | Register | 11 Jan 2026 |
| Tool 3I. Reporting Group Member Information Sharing Template | 1.0 | Tool | 11 Jan 2026 |
| Tool 3J. External Service Provider Appointment Assessment Template | 1.0 | Tool | 11 Jan 2026 |
| Tool 3K. External Service Provider Ongoing Assessment Template | 1.0 | Tool | 11 Jan 2026 |
| Tool 4A. AML/CTF KYC Tool | 1.0 | Tool | 11 Jan 2026 |
| Tool 4B. High-Risk Customer and ECDD Register | 1.0 | Register | 11 Jan 2026 |
| Tool 4C. Identification of Individuals who do not have standard identification documents Form | 1.0 | Tool | 11 Jan 2026 |
| Tool 4D. CDD Arrangement Appointment and Ongoing Monitoring | 1.0 | Tool | 11 Jan 2026 |
| Tool 4E. Third Party CDD Arrangement - CDD Risk Assessment | 1.0 | Tool | 11 Jan 2026 |
| Tool 5A. AUSTRAC Enrolment Form | 1.0 | Tool | 11 Jan 2026 |
| Tool 5B. Suspicious Activity Register | 1.0 | Register | 11 Jan 2026 |
| Tool 5C. Suspicious Activity Report | 1.0 | Tool | 11 Jan 2026 |
| Tool 5D. Suspicious Matter Report Content Requirements Guide | 1.0 | Guide | 11 Jan 2026 |
| Tool 5E. AUSTRAC Registration Form | 1.0 | Tool | 11 Jan 2026 |
| Tool 5F. Assessment of Suspicious Activity Form | 1.0 | Tool | 11 Jan 2026 |
| Tool 6A. AUSTRAC Guidance Register | 1.0 | Register | 11 Jan 2026 |
| Tool 6B. AML/CTF Program Review and Update Register | 1.0 | Register | 11 Jan 2026 |
| Tool 6C. AML/CTF Document Destruction Schedule | 1.0 | Tool | 11 Jan 2026 |
| Tool 6D. Assessment and Appointment of Independent Evaluator Checklist | 1.0 | Tool | 11 Jan 2026 |
| Tool 6E. Review and Response to Independent Evaluation | 1.0 | Tool | 11 Jan 2026 |
Manual
Running an AFSL (W'sale only): Compliance Manual - Wholesale
Last updated - 28 Nov 2025
| Document | Version | Type | Date |
|---|---|---|---|
| AFSL Compliance Policies - Wholesale | - | Compilation | 28 Nov 2025 |
| Running an AFSL – Tools - Wholesale | - | Compilation | 28 Nov 2025 |
| Appointing a Representative Checklist - Wholesale | 1.1 | Tool | 22 Oct 2025 |
| Breaches and Incidents Register - Wholesale | 3.0 | Register | 04 Sep 2025 |
| Complaints Register - Wholesale | 1.0 | Register | 31 Oct 2022 |
| Conflicts of Interest Register - Wholesale | 2.0 | Register | 19 May 2023 |
| CPD Plan and Register (Excel Version) - Wholesale | 1.0 | Register | 31 Oct 2022 |
| CPD Plan and Register (Word Version) - Wholesale | 1.0 | Register | 31 Oct 2022 |
| General Advice Review Template - Wholesale | 1.0 | Tool | 31 Oct 2022 |
| Monitoring and Supervision Register - Wholesale | 1.0 | Register | 31 Oct 2022 |
| Personal Advice File Review Template - Wholesale | 1.0 | Tool | 31 Oct 2022 |
| Representative Review Template - Wholesale | 1.0 | Tool | 31 Oct 2022 |
| Risk Register - Wholesale | 2.1 | Register | 09 Oct 2025 |
Manual
Running an AFSL: Compliance Manual - AFSL
Last updated - 27 Nov 2025
| Document | Version | Type | Date |
|---|---|---|---|
| AFSL Compliance Policies - AFSL | - | Compilation | 26 Nov 2025 |
| Running an AFSL – Tools - AFSL | - | Compilation | 27 Nov 2025 |
| Appointing a Representative Checklist (Financial Adviser) - AFSL | 2.3 | Tool | 25 Jun 2025 |
| Appointing a Representative Checklist (Non Financial Adviser) - AFSL | 2.1 | Tool | 16 Oct 2024 |
| Breaches and Incidents Register - AFSL | 8.0 | Register | 27 Aug 2025 |
| Complaints Register - AFSL | 3.0 | Register | 09 Dec 2022 |
| Guide to IDR Reporting - AFSL | 2.0 | Guide | 14 Nov 2023 |
| Conflicts of Interest Register - AFSL | 2.0 | Register | 14 Dec 2022 |
| CPD Plan and Register (Excel Version) - AFSL | 7.0 | Register | 09 May 2023 |
| CPD Plan and Register (Word Version) - AFSL | 3.0 | Register | 09 May 2023 |
| General Advice Review Template - AFSL | 2.0 | Tool | 08 Sep 2022 |
| Logbook Hours - AFSL | 1.0 | Tool | 15 Jun 2022 |
| Monitoring and Supervision Register - AFSL | 2.0 | Register | 13 Nov 2020 |
| Offboarding a Representative Checklist - AFSL | 1.0 | Tool | 27 Apr 2023 |
| Personal Advice File Review Template - AFSL | 2.0 | Tool | 08 Sep 2022 |
| Provisional Relevant Provider Professional Year Plan Template - AFSL | 2.1 | Tool | 25 Sep 2024 |
| Representative Register - AFSL | 1.0 | Register | 01 Jan 2018 |
| Representative Review Template - AFSL | 2.0 | Tool | 08 Sep 2022 |
| Responsible Manager Register - AFSL | 1.1 | Register | 14 Oct 2025 |
| Risk Register - AFSL | 2.3 | Register | 08 Oct 2025 |
| Soft Dollar Register - AFSL | 2.0 | Register | 15 Jun 2023 |
| Target Market Determination - Payments - NCP Facilities - Forward Foreign Exchange Contracts - AFSL | 2.0 | Tool | 07 Oct 2021 |
| Target Market Determination - Payments - NCP Facilities - Spot Foreign Exchange Contracts - AFSL | 2.0 | Tool | 07 Oct 2021 |
| Target Market Determination - CFD Provider - AFSL | 3.0 | Tool | 19 Oct 2023 |
| Target Market Determination Checklist - Product Issuer - AFSL | 1.0 | Tool | 19 Oct 2023 |
| Quick Guide - What Tool to Use When - AFSL | 1.1 | Guide | 24 Aug 2023 |
Manual
Running an ACL: Compliance Manual - ACL
Last updated - 27 Nov 2025
| Document | Version | Type | Date |
|---|---|---|---|
| ACL Compliance Policies - ACL | - | Compilation | 27 Nov 2025 |
| Running an ACL – Tools - ACL | - | Compilation | 01 Sep 2025 |
| Appointing a Representative Checklist (Mortgage Broker) - ACL | 1.1 | Tool | 24 Feb 2025 |
| Appointing a Representative Checklist (Non Mortgage Broker) - ACL | 3.0 | Tool | 29 Sep 2021 |
| Breaches and Incidents Register - ACL | 4.0 | Register | 27 Aug 2025 |
| Complaints Register - ACL | 3.0 | Register | 13 Dec 2022 |
| Conflicts of Interest Register - ACL | 2.0 | Register | 18 May 2023 |
| CPD Register - ACL | 1.0 | Register | 29 Jan 2021 |
| Guide to IDR Reporting - ACL | 2.0 | Guide | 14 Nov 2023 |
| Target Market Determination – Rewards Program Credit Card - ACL | 1.0 | Tool | 05 Oct 2021 |
| Enforcement Registers - ACL | 2.0 | Register | 27 Aug 2022 |
| Monitoring and Supervision Register - ACL | 2.0 | Register | 20 Dec 2022 |
| Credit Assessment File Review Template - ACL | 2.0 | Tool | 20 Dec 2022 |
| Representative Register Template - ACL | 1.0 | Register | 11 Nov 2020 |
| Representative Review Template - ACL | 2.0 | Tool | 20 Dec 2022 |
| Quick Guide - What Tool to Use When - ACL | 1.0 | Guide | 05 Jan 2023 |
| Risk Register - ACL | 2.2 | Register | 10 Oct 2025 |
Manual
Providing Advice: Compliance Manual - AFSL, Wholesale
Last updated - 20 Oct 2025
| Document | Version | Type | Date |
|---|---|---|---|
| Providing Advice Compliance Manual Part A (Key Obligations) - AFSL | - | Compilation | 10 Oct 2025 |
| Providing Advice Compliance Manual Part B (Specific Advice Areas) - AFSL | - | Compilation | 08 Jul 2025 |
| Providing Advice – Tools - AFSL | - | Compilation | 20 Oct 2025 |
| Client Fact Sheet – Contributing To Super – Your Options - AFSL | 4.0 | Tool | 17 Nov 2022 |
| Client Fact Sheet – Death Benefits in Super – Your Options - AFSL | 1.0 | Tool | 07 Dec 2020 |
| Client Fact Sheet – Retirement Income – Your Options - AFSL | 3.0 | Tool | 17 Nov 2022 |
| Fact Find Template - AFSL, Wholesale | 2.1 | Tool | 19 Sep 2024 |
| Financial Services Guide (FSG): Adviser Profile - AFSL | 3.0 | Tool | 17 Sep 2021 |
| Financial Services Guide (FSG): Authorised Representative (AR) and Corporate Authorised Representative (CAR) Version - AFSL | 5.0 | Tool | 17 Sep 2021 |
| Financial Services Guide (FSG): Licensee Version - AFSL | 5.0 | Tool | 17 Sep 2021 |
| Financial Services Guide (FSG): Managed Discretionary Account - AFSL | 1.0 | Tool | 09 Jun 2023 |
| Financial Services Guide (FSG): Provisional Adviser Profile - AFSL | 1.0 | Tool | 17 Sep 2021 |
| FSG Checklist Template - AFSL | 3.1 | Tool | 08 Oct 2024 |
| First Interview Letter Template - AFSL, Wholesale | 2.0 | Tool | 08 Oct 2020 |
| Ongoing Advice - Old Regime Dates Reference Guide - AFSL | 1.1 | Guide | 29 Jan 2025 |
| ROA Template - AFSL | 3.0 | Tool | 07 Dec 2022 |
| Sample Disclaimers and Warnings - AFSL, Wholesale | 2.0 | Tool | 02 Apr 2020 |
| Statement of Advice - AFSL | 1.1 | Tool | 19 Sep 2024 |
| Statement of Advice (IBR) - AFSL | 1.1 | Tool | 06 Feb 2025 |
Agreements
Responsible Manager Agreement - AFSL, Wholesale
Last updated - 13 Nov 2025
| Document | Version | Type | Date |
|---|---|---|---|
| Responsible Manager Agreement - AFSL, Wholesale | 2.1 | Agreement | 13 Nov 2025 |
Privacy
Privacy - ACL, AFSL, Wholesale
Last updated - 30 Oct 2025
| Document | Version | Type | Date |
|---|---|---|---|
| Data Breach Response Policy - ACL, AFSL, Wholesale | 4.0 | Policy | 19 May 2025 |
| Privacy Management Policy - ACL, AFSL, Wholesale | 5.0 | Policy | 19 May 2025 |
| Credit Information Policy - ACL, AFSL | 1.1 | Tool | 28 Feb 2025 |
| Data Breach Register - ACL, AFSL, Wholesale | 1.0 | Register | 01 Jun 2019 |
| Privacy Access Request Refusal Letter - ACL, AFSL, Wholesale | 2.0 | Tool | 17 Feb 2022 |
| Privacy Policy and Collection Statement (Mortgage Brokers) - ACL | 1.2 | Policy | 30 Oct 2025 |
| Privacy Policy and Collection Statement (Privacy Policy) - ACL, AFSL, Wholesale | 4.0 | Tool | 19 May 2025 |
| Role and Responsibilities of the DBRT Template - ACL, AFSL, Wholesale | 1.0 | Tool | 27 May 2020 |
Financial Product Advice - Insurance
Insurance Advice - AFSL
Last updated - 16 Oct 2025
| Document | Version | Type | Date |
|---|---|---|---|
| Personal Risk Insurance Advice Policy - AFSL, Wholesale | 3.1 | Policy | 08 Jul 2025 |
| Insurance Commission Consent Form - AFSL | 1.0 | Tool | 07 May 2025 |
| Insurance Replacement Checklist - AFSL, Wholesale | 1.0 | Tool | 14 Jun 2019 |
| Insurance Consent - FAQs - AFSL | 1.0 | FAQs | 16 Oct 2025 |
Financial Product Advice - Key Requirements
Key Obligations - AFSL, Wholesale
Last updated - 02 Oct 2025
| Document | Version | Type | Date |
|---|---|---|---|
| Advice and Disclosure Documentation Policy - AFSL | 2.1 | Policy | 19 Sep 2024 |
| Client File Management Policy - AFSL, Wholesale | 2.0 | Policy | 23 Sep 2020 |
| Client Files Adviser Policy - AFSL, Wholesale | 1.0 | Policy | 15 Jul 2020 |
| Data Collection Policy - AFSL, Wholesale | 2.0 | Policy | 02 Oct 2025 |
| Giving Financial Product Advice Policy - AFSL, Wholesale | 1.0 | Policy | 07 Jun 2019 |
| No Advice -v- General Advice -v- Personal Advice Guide - AFSL, Wholesale | 1.0 | Guide | 03 Jun 2019 |
| Advice Implementation Flowchart - AFSL | 1.0 | Tool | 26 Jun 2019 |
Enforcement and Hardship
Enforcement and Hardship - ACL
Last updated - 28 Aug 2025
| Document | Version | Type | Date |
|---|---|---|---|
| Enforcement Policy - ACL | 3.0 | Policy | 28 Aug 2025 |
| Hardship Policy - ACL | 3.0 | Policy | 28 Aug 2025 |
| Statement of Financial Position Template - ACL | 2.0 | Tool | 27 Aug 2022 |
| Consent to Enter Premises Template (for Consumer Lease) - ACL | 2.0 | Tool | 27 Aug 2022 |
| Consent to Enter Premises Template (for Credit Contract) - ACL | 2.0 | Tool | 27 Aug 2022 |
| Default Notice Template (for Consumer Lease) - ACL | 2.0 | Tool | 27 Aug 2022 |
| Default Notice Template (for Credit Contract) - ACL | 2.0 | Tool | 27 Aug 2022 |
| Direct Debit Notice Template (for Consumer Lease) - ACL | 1.0 | Tool | 25 Sep 2020 |
| Direct Debit Notice Template (for Credit Contract) - ACL | 1.0 | Tool | 25 Sep 2020 |
| Notice after Taking Possession of Mortgaged Goods Template - ACL | 2.0 | Tool | 27 Aug 2022 |
| Notice regarding Surrender of Mortgaged Goods Template - ACL | 2.0 | Tool | 27 Aug 2022 |
| Enforcement Registers - ACL | 2.0 | Register | 27 Aug 2022 |
Responsible Lending
Responsible Lending - ACL
Last updated - 28 Aug 2025
| Document | Version | Type | Date |
|---|---|---|---|
| Responsible Lending Policy - ACL | 2.0 | Policy | 28 Aug 2025 |
| Client Information Collection Form - ACL | 2.0 | Tool | 28 Aug 2025 |
| Credit Guide - Licensee - ACL | 1.0 | Tool | 21 Apr 2022 |
| Credit Proposal Disclosure Document - ACL | 1.0 | Tool | 21 Apr 2022 |
| Final-Preliminary Assessment - ACL | 2.0 | Tool | 28 Aug 2025 |
| Schedule 5 - Key Facts Sheets for Standard Home Loans - ACL | 1.0 | Tool | 21 Apr 2022 |
| Schedule 6 - Key Facts Sheets for Credit Card Contracts - ACL | 1.0 | Tool | 21 Apr 2022 |
Best Interests Duty (BID)
Best Interests Duty (BID) - AFSL
Last updated - 27 Aug 2025
| Document | Version | Type | Date |
|---|---|---|---|
| Best Interests Obligations Policy - AFSL | 2.0 | Policy | 14 Feb 2020 |
| Best Interests Obligations Mindmap - ACL, AFSL | 2.0 | Mindmap | 27 Aug 2025 |
Best Interests Duty (BID)
Best Interests Duty (Mortgage Brokers) - ACL
Last updated - 27 Aug 2025
| Document | Version | Type | Date |
|---|---|---|---|
| Best Interests Obligations Policy - ACL | 2.0 | Policy | 12 May 2022 |
| Best Interests Obligations Mindmap - ACL, AFSL | 2.0 | Mindmap | 27 Aug 2025 |
Cyber and Information Management
Cyber and Information Management - ACL, AFSL, Wholesale
Last updated - 19 May 2025
| Document | Version | Type | Date |
|---|---|---|---|
| Cyber and Information Management Policy - ACL, AFSL, Wholesale | 2.0 | Policy | 19 May 2025 |
| Document Destruction Schedule - AFSL, Wholesale | 2.0 | Tool | 19 May 2025 |
| Document Destruction Schedule - ACL | 2.0 | Tool | 19 May 2025 |
| Cyber Information Sheet - ACL | 1.1 | Tool | 23 Jul 2024 |
| Cyber Information Sheet - AFSL, Wholesale | 1.1 | Tool | 23 Jul 2024 |
| Document Retention Information Sheet - AFSL, Wholesale | 1.0 | Tool | 19 May 2025 |
| Document Retention Information Sheet - ACL | 1.0 | Tool | 19 May 2025 |
Financial Product Advice - Wholesale Clients
Wholesale Clients - AFSL, Wholesale
Last updated - 10 Feb 2025
| Document | Version | Type | Date |
|---|---|---|---|
| Wholesale Client Policy - AFSL | 3.0 | Policy | 10 Feb 2025 |
| Wholesale Client Policy (W’sale AFSL only) - Wholesale | 1.0 | Policy | 16 Nov 2022 |
| Controller Declaration Template - AFSL, Wholesale | 1.0 | Tool | 14 Sep 2019 |
| Professional Investor Declaration Template - AFSL, Wholesale | 1.0 | Tool | 18 Sep 2019 |
| Record of Value Price Template - AFSL, Wholesale | 2.0 | Tool | 15 Mar 2020 |
Disclosure Documents
Disclosure Documents - AFSL, Wholesale
Last updated - 06 Feb 2025
| Document | Version | Type | Date |
|---|---|---|---|
| Fact Find Template - AFSL, Wholesale | 2.1 | Tool | 19 Sep 2024 |
| Financial Services Guide (FSG): Adviser Profile - AFSL | 3.0 | Tool | 17 Sep 2021 |
| Financial Services Guide (FSG): Authorised Representative (AR) and Corporate Authorised Representative (CAR) Version - AFSL | 5.0 | Tool | 17 Sep 2021 |
| Financial Services Guide (FSG): Licensee Version - AFSL | 5.0 | Tool | 17 Sep 2021 |
| Financial Services Guide (FSG): Provisional Adviser Profile - AFSL | 1.0 | Tool | 17 Sep 2021 |
| Financial Services Guide (FSG): Managed Discretionary Account - AFSL | 1.0 | Tool | 09 Jun 2023 |
| FSG Checklist Template - AFSL | 3.1 | Tool | 08 Oct 2024 |
| First Interview Letter Template - AFSL, Wholesale | 2.0 | Tool | 08 Oct 2020 |
| ROA Template - AFSL | 3.0 | Tool | 07 Dec 2022 |
| Sample Disclaimers and Warnings - AFSL, Wholesale | 2.0 | Tool | 02 Apr 2020 |
| Statement of Advice - AFSL | 1.1 | Tool | 19 Sep 2024 |
| Statement of Advice (IBR) - AFSL | 1.1 | Tool | 06 Feb 2025 |
Advice Fees (including OFAs)
Ongoing Fee Arrangements (applicable from 10 Jan 2025) - AFSL
Last updated - 29 Jan 2025
| Document | Version | Type | Date |
|---|---|---|---|
| Ongoing Fee Arrangement Policy (applicable from 10 Jan 2025) - AFSL | 1.1 | Policy | 16 Jan 2025 |
| AFSL - QAR Tranche 1 – What do I need to do - Cheat Sheet (applicable from 10 Jan 2025) - AFSL | 1.0 | Guide | 07 Nov 2024 |
| Breach Termination Template (applicable from 10 Jan 2025) - AFSL | 1.0 | Tool | 07 Nov 2024 |
| Company Incapacity Termination Template (applicable from 10 Jan 2025) - AFSL | 1.0 | Tool | 07 Nov 2024 |
| Death Termination Template (applicable from 10 Jan 2025) - AFSL | 1.0 | Tool | 07 Nov 2024 |
| Disclosure and Consent Form (applicable from 10 Jan 2025) - AFSL | 1.1 | Tool | 16 Jan 2025 |
| New OFA Termination Template (applicable from 10 Jan 2025) - AFSL | 1.0 | Tool | 07 Nov 2024 |
| Ongoing Advice - Old Regime Dates Reference Guide - AFSL | 1.1 | Guide | 29 Jan 2025 |
| Ongoing Fee Arrangement (OFA) Document Template (applicable from 10 Jan 2025) - AFSL | 1.0 | Tool | 07 Nov 2024 |
| Ongoing Fee Arrangement (OFA) - FAQs (applicable from 10 Jan 2025) - AFSL | 1.1 | FAQs | 16 Jan 2025 |
| Party Termination Template (applicable from 10 Jan 2025) - AFSL | 1.0 | Tool | 07 Nov 2024 |
| Statement of Advice Template (applicable from 10 Jan 2025) - AFSL | 1.0 | Tool | 07 Nov 2024 |
| Third-Party Account Provider Fee Deduction Consent Checklist (applicable from 10 January 2025) - AFSL | 1.0 | Tool | 16 Jan 2025 |
Other
Whistleblower - ACL, AFSL, Wholesale
Last updated - 19 Nov 2024
| Document | Version | Type | Date |
|---|---|---|---|
| Whistleblower Policy - AFSL, Wholesale | 2.0 | Policy | 19 Nov 2024 |
Financial Product Advice - Investment Products
Investment Product Advice - AFSL, Wholesale
Last updated - 18 Nov 2024
| Document | Version | Type | Date |
|---|---|---|---|
| Investment Product Advice Policy - AFSL, Wholesale | 2.0 | Policy | 18 Nov 2024 |
| Investment Replacement Checklist - AFSL, Wholesale | 2.0 | Tool | 15 Mar 2020 |
| Record of Value Price Template - AFSL, Wholesale | 2.0 | Tool | 15 Mar 2020 |
Other
Misc. Tools - AFSL, Wholesale
Last updated - 18 Nov 2024
| Document | Version | Type | Date |
|---|---|---|---|
| Authority And Indemnity Form - AFSL | 2.0 | Tool | 04 May 2022 |
| Confirmation Of Implementation Letter - AFSL | 1.0 | Tool | 03 Jun 2019 |
| Downstream Credit Referral Letter Template - AFSL | 1.0 | Tool | 29 May 2019 |
| Electronic Disclosure Letter - AFSL | 1.0 | Tool | 03 Jun 2019 |
| File Note Template - AFSL | 1.0 | Tool | 06 Jun 2019 |
| Financial Advice Certificate Template - AFSL | 1.0 | Tool | 03 Jun 2019 |
| Interpreter Attestation Template - AFSL | 1.0 | Tool | 14 Jun 2019 |
| No Advice Letter (for Advisers) Template - AFSL | 1.1 | Tool | 18 Nov 2024 |
| Non-Credit Referral Agreement Template - AFSL | 1.0 | Agreement | 03 Jun 2019 |
| Non-Credit Referral Letter Template - AFSL | 1.0 | Tool | 03 Jun 2019 |
| One-off Policy Exception Form - AFSL | 1.0 | Tool | 23 May 2019 |
| Online Calculators Checklist - AFSL | 1.0 | Tool | 20 May 2019 |
| Power of Attorney Letter Template - AFSL | 2.0 | Tool | 01 Sep 2022 |
| Scoping Advice And Services (For Business Clients) Template - AFSL | 2.0 | Tool | 14 Feb 2020 |
| Support Tools For Disclosing Stamping Fees - AFSL | 1.0 | Tool | 06 Jun 2019 |
| TFN Client Consent Form - AFSL | 1.0 | Tool | 03 Jun 2019 |
| Upstream Credit Referral Letter Template - AFSL | 1.0 | Tool | 03 Jun 2019 |
Financial Product Advice - Investment Products
Gearing and Margin Lending - AFSL, Wholesale
Last updated - 18 Nov 2024
| Document | Version | Type | Date |
|---|---|---|---|
| Margin Lending Advice File Note Template - AFSL, Wholesale | 1.0 | Tool | 19 May 2019 |
| Providing Gearing Advice Policy - AFSL, Wholesale | 2.0 | Policy | 18 Nov 2024 |
Financial Product Advice - Super & SMSF
Super and SMSF Advice - AFSL, Wholesale
Last updated - 18 Nov 2024
| Document | Version | Type | Date |
|---|---|---|---|
| Contributions Advice Policy - AFSL | 3.0 | Policy | 18 Nov 2024 |
| SMSF Advice Policy - AFSL, Wholesale | 3.0 | Policy | 18 Nov 2024 |
| Client Fact Sheet – Contributing To Super – Your Options - AFSL | 4.0 | Tool | 17 Nov 2022 |
| Client Fact Sheet – Retirement Income – Your Options - AFSL | 3.0 | Tool | 17 Nov 2022 |
| Client Fact Sheet – Death Benefits in Super – Your Options - AFSL | 1.0 | Tool | 07 Dec 2020 |
| SMSF Advice Work Paper - AFSL | 1.0 | Tool | 02 Sep 2019 |
| SMSF – Investment Strategy Template - AFSL, Wholesale | 2.0 | Tool | 01 Apr 2020 |
| Superannuation Replacement Checklist - AFSL | 1.0 | Tool | 19 May 2019 |
Referrals
Referral Arrangements - AFSL, Wholesale
Last updated - 18 Nov 2024
| Document | Version | Type | Date |
|---|---|---|---|
| Referral Arrangements Policy - AFSL, Wholesale | 3.0 | Policy | 18 Nov 2024 |
| Finding a Good Referral Partner Checklist Template - AFSL, Wholesale | 1.0 | Tool | 11 Nov 2020 |
Advice Fees (including OFAs)
Advice Fees (excluding OFAs) - AFSL, Wholesale
Last updated - 07 Nov 2024
| Document | Version | Type | Date |
|---|---|---|---|
| Advice Fees (excluding OFAs) Policy - AFSL, Wholesale | 5.0 | Policy | 07 Nov 2024 |
| Advice Fees (excluding OFAs) FAQs - AFSL, Wholesale | 2.0 | FAQs | 07 Nov 2024 |
| Client Engagement Letter - AFSL, Wholesale | 4.0 | Tool | 07 Nov 2024 |
| Fixed Term Agreement Template - AFSL, Wholesale | 4.0 | Tool | 07 Nov 2024 |
| Pricing Policy - AFSL, Wholesale | 2.0 | Tool | 23 Jun 2022 |
Agreements
Authorised Representative Agreement - AFSL, Wholesale
Last updated - 14 Aug 2024
| Document | Version | Type | Date |
|---|---|---|---|
| Authorised Representative Agreement - AFSL | 6.0 | Agreement | 14 Aug 2024 |
| Sub-Authorised Representative Agreement - AFSL | 2.1 | Agreement | 14 Aug 2024 |
Agreements
Unfair Contract Terms - ACL, AFSL, Wholesale
Last updated - 23 May 2024
| Document | Version | Type | Date |
|---|---|---|---|
| Information Sheet - Changes to Unfair Contract Terms Laws - AFSL, Wholesale | 2.1 | Guide | 23 May 2024 |
Electronic Signatures
Electronic Signatures - ACL, AFSL, Wholesale
Last updated - 18 Apr 2024
| Document | Version | Type | Date |
|---|---|---|---|
| Electronic Signatures Policy - ACL, AFSL, Wholesale | 4.1 | Policy | 18 Apr 2024 |
| ‘Wet ink’ Signature vs Electronic Digital Signatures in the Financial Services Industry Mindmap - ACL, AFSL, Wholesale | 1.0 | Mindmap | 31 Aug 2021 |
Financial Product Advice - Investment Products
MDAs - AFSL, Wholesale
Last updated - 19 Mar 2024
| Document | Version | Type | Date |
|---|---|---|---|
| MDA Advice Policy - AFSL, Wholesale | 3.0 | Policy | 19 Mar 2024 |
| MDA Service Client Register - AFSL, Wholesale | 1.0 | Register | 29 May 2019 |
| MDA Transaction File Note Template - AFSL, Wholesale | 1.0 | Tool | 29 May 2019 |
Agreements
Mutual Non-Disclosure Deed - ACL, AFSL, Wholesale
Last updated - 02 Jan 2024
| Document | Version | Type | Date |
|---|---|---|---|
| Mutual Non-Disclosure Deed - AFSL, Wholesale | 1.0 | Agreement | 31 Dec 2023 |
Advice Fees (including OFAs)
Ongoing Advice (including FDS) (applicable till 10 Jan 2026) - AFSL
Last updated - 26 Sep 2023
| Document | Version | Type | Date |
|---|---|---|---|
| Ongoing Fee Arrangement (OFA) Policy Option A - AFSL | 8.1 | Policy | 01 Sep 2023 |
| Ongoing Fee Arrangement (OFA) Policy Option B - AFSL | 2.1 | Policy | 01 Sep 2023 |
| Ongoing Fee Arrangement (OFA) Template Option A - AFSL | 2.0 | Tool | 03 Aug 2022 |
| Ongoing Fee Arrangement (OFA) Template Option B - AFSL | 1.0 | Tool | 03 Aug 2022 |
| Statement of Advice Template Option A - AFSL | 1.0 | Tool | 03 Aug 2022 |
| Statement of Advice Template Option B - AFSL | 1.0 | Tool | 03 Aug 2022 |
| Unilateral Variation Letter Template - AFSL | 1.0 | Tool | 03 Aug 2022 |
| Mutual Agreement Variation Letter Template - AFSL | 1.0 | Tool | 03 Aug 2022 |
| Breach Termination Template - AFSL | 2.0 | Tool | 25 Jun 2021 |
| Death Termination Template - AFSL | 2.0 | Tool | 25 Jun 2021 |
| Deemed Termination of Ongoing Fee Arrangements (OFA) Template - AFSL | 1.1 | Tool | 26 Sep 2023 |
| New OFA Termination Template - AFSL | 1.0 | Tool | 03 Aug 2022 |
| Party Termination Template - AFSL | 2.0 | Tool | 25 Jun 2021 |
| Reset Letter Template - AFSL | 1.0 | Tool | 29 Jul 2022 |
| Standalone Fee Disclosure Statement (FDS) Template - AFSL | 3.0 | Tool | 12 Apr 2023 |
| Standalone Consent to Deduct Ongoing Fees Template - AFSL | 2.0 | Tool | 12 Apr 2023 |
| User Guide to Ongoing Fee Arrangement Documents - AFSL | 2.0 | Guide | 12 Apr 2023 |
| Ongoing Fee Arrangement (OFA) – FAQs - AFSL | 6.1 | FAQs | 01 Sep 2023 |
Vulnerable Clients (including Aged Care)
Vulnerable Clients - AFSL, Wholesale
Last updated - 16 May 2023
| Document | Version | Type | Date |
|---|---|---|---|
| Vulnerable Clients Policy - AFSL, Wholesale | 2.0 | Policy | 07 Oct 2022 |
Disclosure Documents
Disclosure Documents - ACL
Last updated - 16 May 2023
| Document | Version | Type | Date |
|---|---|---|---|
| Credit Guide - Licensee - ACL | 1.0 | Tool | 21 Apr 2022 |
| Credit Proposal Disclosure Document - ACL | 1.0 | Tool | 21 Apr 2022 |
Vulnerable Clients (including Aged Care)
Aged Care - AFSL, Wholesale
Last updated - 11 Apr 2023
| Document | Version | Type | Date |
|---|---|---|---|
| Providing Aged Care Advice Policy - AFSL, Wholesale | 3.0 | Policy | 11 Apr 2023 |
Accountant Resources
Unlicensed Accountants - AFSL
Last updated - 17 Nov 2022
| Document | Version | Type | Date |
|---|---|---|---|
| Unlicensed Letter Pack – Execution only (SMSF Set Up) - AFSL | 4.0 | Tool | 01 Oct 2018 |
| Unlicensed Letter Pack – Execution Only (SMSF Wind Up) - AFSL | 4.0 | Tool | 01 Oct 2018 |
| Unlicensed Letter Pack – Execution Only (Pension Commencement) - AFSL | 5.0 | Tool | 17 Nov 2022 |
| Unlicensed Letter Pack – Execution Only (Annual Pension Amount) - AFSL | 4.0 | Tool | 04 Oct 2018 |
| Unlicensed Letter Pack – Execution Only (Lump Sum Withdrawal) - AFSL | 4.0 | Tool | 05 Oct 2018 |
| Unlicensed Letter Pack – Execution Only (Death Benefit Nomination) - AFSL | 4.0 | Tool | 06 Oct 2018 |
| Unlicensed Letter Pack – Execution Only (SMSF Investment Strategy) - AFSL | 5.0 | Tool | 07 Oct 2018 |
| Unlicensed Letter Pack – Tax Advice (End Of Year Tax Planning) - AFSL | 5.0 | Tool | 17 Nov 2022 |
| Unlicensed Letter Pack – Tax Advice (Re-Contributions Strategy) - AFSL | 4.0 | Tool | 09 Oct 2018 |
| Unlicensed Letter Pack – Tax Advice (Tax Advice on Specific Financial Products) - AFSL | 4.0 | Tool | 10 Oct 2018 |
| Unlicensed Letter Pack – Engagement Letter (SMSF Compliance & Accounting) - AFSL | 4.0 | Tool | 11 Oct 2018 |
| Unlicensed Letter Pack – Execution Only (SMSF Rollover) - AFSL | 1.0 | Tool | 17 Nov 2022 |
Other
Misc. Tools - ACL
Last updated - 27 Apr 2022
| Document | Version | Type | Date |
|---|---|---|---|
| Consumer -v- Non-Consumer Credit Policy - ACL | 1.0 | Policy | 18 Feb 2021 |
| Consumer v Non Consumer Credit Checklist (Consumer Lease) - ACL | 1.0 | Tool | 21 Dec 2020 |
| Consumer v Non-Consumer Credit Checklist (Credit Contract) - ACL | 1.0 | Tool | 21 Dec 2020 |
| Business Purpose Declaration Template (Consumer Lease) - ACL | 1.0 | Tool | 21 Dec 2020 |
| Business Purpose Declaration Template (Credit Contract) - ACL | 1.0 | Tool | 21 Dec 2020 |
| Credit Referral Agreement - ACL | 1.0 | Agreement | 05 Oct 2020 |
| Credit Referral Letter Template - ACL | 1.0 | Tool | 05 Oct 2020 |
| Downstream Credit Referral Letter Template - ACL | 1.0 | Tool | 05 Oct 2020 |
| File Note Template - ACL | 1.0 | Tool | 05 Oct 2020 |
| Interpreter Attestation Template - ACL | 1.0 | Tool | 05 Oct 2020 |
| One-off Policy Exception Application Form Template - ACL | 1.0 | Tool | 05 Oct 2020 |
Financial Product Advice - Overseas Clients
Overseas Clients - AFSL, Wholesale
Last updated - 22 Apr 2022
| Document | Version | Type | Date |
|---|---|---|---|
| Overseas Client Policy - AFSL, Wholesale | 3.0 | Policy | 22 Apr 2022 |
| Overseas Clients One-Off Approval Supplementary Application Form - AFSL, Wholesale | 3.0 | Tool | 04 May 2022 |
Agreements
Credit Representative Agreement - ACL
Last updated - 23 Dec 2021
| Document | Version | Type | Date |
|---|---|---|---|
| Corporate Credit Representative Agreement - ACL | 1.0 | Agreement | 23 Dec 2021 |
| Sub-Authorised Representative Agreement - ACL | 1.0 | Agreement | 23 Dec 2021 |
Financial Product Advice - Key Requirements
Code of Ethics - AFSL
Last updated - 21 Dec 2021
| Document | Version | Type | Date |
|---|---|---|---|
| Financial Planners and Advisers Code of Ethics Policy - AFSL | 2.0 | Policy | 21 Dec 2021 |
Other
Hedging - AFSL, Wholesale
Last updated - 01 Jun 2021
| Document | Version | Type | Date |
|---|---|---|---|
| Hedging Policy - AFSL, Wholesale | 1.0 | Policy | 30 Apr 2021 |
| Hedging Policy Statement for Website Template - AFSL, Wholesale | 1.0 | Tool | 30 Apr 2021 |
Referrals
Referral Arrangements - ACL
Last updated - 06 Apr 2021
| Document | Version | Type | Date |
|---|---|---|---|
| Referral Arrangements Policy - ACL | 1.0 | Policy | 06 Apr 2021 |
| Finding a Good Referral Partner Checklist Template - ACL | 1.0 | Tool | 06 Apr 2021 |
Accountant Resources
Accountants with a Limited Licence - AFSL
Last updated - 01 Nov 2018
| Document | Version | Type | Date |
|---|---|---|---|
| Accountant Fact Find - AFSL | 4.0 | Tool | 01 Nov 2018 |
| Client Fact Find - AFSL | 1.0 | Tool | 01 Nov 2018 |
| Communications Kit For Limited Licences - AFSL | 1.0 | Tool | 17 Feb 2020 |
| The HN Family Case Study - AFSL | 1.0 | Tool | 01 Jul 2017 |
| Guide – Accountants Providing Advice In A Business - AFSL | 1.0 | Guide | 01 Dec 2016 |
| Fast Track Pensions Advice – Support Tools - AFSL | 1.0 | Tool | 01 Aug 2018 |
| Fast Track Contributions Advice - Support Tools - AFSL | 1.0 | Tool | 01 May 2018 |
| SOA Template – Fast Track Contributions Advice - AFSL | 2.0 | Tool | 01 May 2018 |
| SOA Template – Fast Track For Pensions Advice - AFSL | 2.0 | Tool | 01 Aug 2018 |
| SOA Template – For Accountants With A Limited Licence - AFSL | 1.0 | Tool | 14 Feb 2020 |
Compliance Arrangements
Compliance Arrangements Overview - AFSL
Last updated - 27 Nov 2025
| Document | Version | Type | Date |
|---|---|---|---|
| Compliance Policy - AFSL | 3.0 | Policy | 27 Sep 2023 |
| Compliance Committee Charter - AFSL | 2.0 | Tool | 27 Sep 2023 |
| Compliance Committee Standard Agenda - AFSL | 1.0 | Tool | 27 Sep 2023 |
| Director's Declaration - Change in Control - AFSL | 1.0 | Tool | 27 Sep 2023 |
| Periodic Board Compliance Report - AFSL | 1.1 | Tool | 27 Nov 2025 |
| FSR Overview Mindmap - AFSL | 1.2 | Mindmap | 13 May 2025 |
| Responsible Managers (AFSL) Mindmap - AFSL | 1.1 | Mindmap | 03 Jun 2024 |
| Responsible Managers ACL (RG 206) Mindmap - ACL | 2.1 | Mindmap | 13 May 2025 |
Compliance Arrangements
Compliance Arrangements Overview - Wholesale
Last updated - 27 Nov 2025
| Document | Version | Type | Date |
|---|---|---|---|
| Compliance Policy - Wholesale | 2.0 | Policy | 27 Nov 2025 |
| Compliance Committee Charter - Wholesale | 1.1 | Tool | 27 Nov 2025 |
| Compliance Committee Standard Agenda - Wholesale | 1.0 | Tool | 27 Nov 2025 |
| Director's Declaration - Change in Control - Wholesale | 1.0 | Tool | 27 Nov 2025 |
| Periodic Board Compliance Report - Wholesale | 1.0 | Tool | 27 Nov 2025 |
| FSR Overview Mindmap - AFSL | 1.2 | Mindmap | 13 May 2025 |
| Responsible Managers (AFSL) Mindmap - AFSL | 1.1 | Mindmap | 03 Jun 2024 |
Adequate Resources
Adequate Resources - ACL
Last updated - 26 Nov 2025
| Document | Version | Type | Date |
|---|---|---|---|
| Financial Resources, Financial Records and Compensation Policy - ACL | 2.0 | Policy | 20 Mar 2024 |
| Human Resources Policy - ACL | 2.1 | Policy | 26 Nov 2025 |
| IT Resources Policy - ACL | 2.0 | Policy | 17 Nov 2023 |
| PI Insurance Checklist Template - ACL | 2.0 | Tool | 20 Mar 2024 |
| Human Resources Organisational Chart Template - ACL | 2.0 | Tool | 20 Mar 2024 |
Adequate Resources
Adequate Resources - Wholesale
Last updated - 21 Nov 2025
| Document | Version | Type | Date |
|---|---|---|---|
| Financial Resources, Records and Compensation Policy - Wholesale | 2.0 | Policy | 21 Nov 2025 |
| Human Resources Policy - Wholesale | 2.0 | Policy | 21 Nov 2025 |
| IT Resources Policy - Wholesale | 2.0 | Policy | 21 Nov 2025 |
| Human Resources Organisational Chart Template - Wholesale | 1.0 | Tool | 31 Oct 2022 |
| PI Insurance Checklist - Wholesale | 2.0 | Tool | 21 Nov 2025 |
Appointments and Terminations
Appointments and Terminations - AFSL
Last updated - 21 Nov 2025
| Document | Version | Type | Date |
|---|---|---|---|
| Appointing a Responsible Manager and/or Key Person Policy - AFSL | 2.1 | Policy | 25 Jun 2025 |
| Offboarding Policy - AFSL | 1.2 | Policy | 21 Nov 2025 |
| Representatives: Appointing, Reference Checking and Reference Giving Policy - AFSL | 3.3 | Policy | 25 Jun 2025 |
| Appointing a Representative Checklist (Financial Adviser) - AFSL | 2.3 | Tool | 25 Jun 2025 |
| Appointing a Representative Checklist (Non Financial Adviser) - AFSL | 2.1 | Tool | 16 Oct 2024 |
| Representative Register - AFSL | 1.0 | Register | 01 Jan 2018 |
| Appointing a Responsible Manager Checklist - AFSL | 2.0 | Tool | 25 Sep 2024 |
| Appointment by Authoriser Form - AFSL | 2.0 | Tool | 13 Sep 2022 |
| Authorisation - Authoriser Form - AFSL | 2.0 | Tool | 13 Sep 2022 |
| Authorised Representative Form - AFSL | 2.0 | Tool | 13 Sep 2022 |
| Consent Form (Financial Adviser) - AFSL | 1.1 | Tool | 05 Mar 2025 |
| Employee of a Licensee Form - AFSL | 2.0 | Tool | 13 Sep 2022 |
| Experience Pathway for Financial Advisers – FAQs - AFSL | 1.1 | FAQs | 25 Jun 2025 |
| Offboarding a Representative Checklist - AFSL | 1.0 | Tool | 27 Apr 2023 |
| Reference Request (Financial Adviser) - AFSL | 1.1 | Tool | 05 Mar 2025 |
| Registration of a Relevant Provider, including Fit and Proper Declaration - AFSL | 1.2 | Tool | 25 Jun 2025 |
| Responsible Manager Register - AFSL | 1.1 | Register | 14 Oct 2025 |
Adequate Resources
Adequate Resources - AFSL
Last updated - 21 Nov 2025
| Document | Version | Type | Date |
|---|---|---|---|
| Financial Resources, Records and Compensation Policy - AFSL | 2.1 | Policy | 21 Nov 2025 |
| Human Resources Policy - AFSL | 2.2 | Policy | 21 Nov 2025 |
| IT Resources Policy - AFSL | 2.2 | Policy | 21 Nov 2025 |
| Human Resources Organisational Chart Template - AFSL | 2.0 | Tool | 06 Oct 2023 |
| PI Insurance Checklist - AFSL | 2.1 | Tool | 21 Nov 2025 |
Appointments and Terminations
Appointments - ACL
Last updated - 31 Oct 2025
| Document | Version | Type | Date |
|---|---|---|---|
| Appointing a Responsible Manager and/or Key Person Policy - ACL | 1.0 | Policy | 15 Jan 2021 |
| Representatives: Appointing, Reference Checking and Reference Giving Policy - ACL | 3.1 | Policy | 24 Feb 2025 |
| Representative Register Template - ACL | 1.0 | Register | 11 Nov 2020 |
| Appointing a Representative Checklist (Mortgage Broker) - ACL | 1.1 | Tool | 24 Feb 2025 |
| Appointing a Representative Checklist (Non Mortgage Broker) - ACL | 3.0 | Tool | 29 Sep 2021 |
| Appointing a Responsible Manager Checklist Template - ACL | 1.0 | Tool | 11 Nov 2020 |
| Appointment by Authoriser Form - ACL | 1.0 | Tool | 11 Nov 2020 |
| Authorisation - Authoriser Form - ACL | 1.0 | Tool | 11 Nov 2020 |
| Consent Form (Mortgage Broker) - ACL | 1.1 | Tool | 24 Feb 2025 |
| Credit Representative Form - ACL | 1.0 | Tool | 11 Nov 2020 |
| Employee of a Licensee Form - ACL | 1.0 | Tool | 11 Nov 2020 |
| Reference Request (Mortgage Broker) - ACL | 1.1 | Tool | 24 Feb 2025 |
| Responsible Manager Register - ACL | 1.0 | Register | 31 Oct 2025 |
Appointments and Terminations
Appointments - Wholesale
Last updated - 22 Oct 2025
| Document | Version | Type | Date |
|---|---|---|---|
| Appointing a Responsible Manager and/or Key Person Policy - Wholesale | 1.1 | Policy | 22 Oct 2025 |
| Representatives: Appointing, Reference Checking and Reference Giving Policy - Wholesale | 1.2 | Policy | 22 Oct 2025 |
| Appointing a Representative Checklist - Wholesale | 1.1 | Tool | 22 Oct 2025 |
| Appointing a Responsible Manager Checklist - Wholesale | 1.1 | Tool | 22 Oct 2025 |
| Responsible Manager Register - Wholesale | 1.0 | Register | 22 Oct 2025 |
Risk Management
Risk Management - ACL
Last updated - 10 Oct 2025
| Document | Version | Type | Date |
|---|---|---|---|
| Business Continuity Planning Policy - ACL | 2.0 | Policy | 17 Nov 2023 |
| Risk Management Policy - ACL | 3.0 | Policy | 17 Nov 2023 |
| Business Continuity Plan Template - ACL | 2.0 | Tool | 17 Nov 2023 |
| Risk Appetite Statement Template - ACL | 1.0 | Tool | 11 Apr 2023 |
| Risk Register - ACL | 2.2 | Register | 10 Oct 2025 |