Running an ACL: Compliance Manual - ACL

An Australian Credit Licensee (ACL) holder is required to have procedures in place to comply with its licence obligations.

Do you know what your obligations are?

Do you comply?

Our suite of procedures and templates addresses the obligations imposed on credit licensees under:

• the National Consumer Credit Protection Act 2009;
• the National Consumer Credit Protection Regulations 2010;
• National Credit Code;
• ASIC Regulatory Guides (RG) and
• Instruments; and
• ACL conditions.

Each of the procedures and templates below, once tailored to your business, forms part of a body of documentation ASIC requires a credit provider seeking or holding a licence to have.

Each licence holder will require a slightly different combination of these materials, depending on their activities and business model.

The following is a list of core obligations included in the manual:

• Adequate Resources
• Appointments
• Conflicts of Interest
• Design & Distribution
• Dispute Resolution (Complaints)
• Enforcement and Hardship
• Monitoring and Supervision
• Outsourcing
• Promotional Material
• Responsible Obligations
• Risk Management
• Training