Manual

Running an ACL: Compliance Manual - ACL

Last updated: 17 Nov. 2023

An Australian Credit Licensee (ACL) holder is required to have procedures in place to comply with its licence obligations.

Do you know what your obligations are?

Do you comply?

Our suite of procedures and templates addresses the obligations imposed on credit licensees under:

  • the National Consumer Credit Protection Act 2009;
  • the National Consumer Credit Protection Regulations 2010;
  • National Credit Code;
  • ASIC Regulatory Guides (RG) and
  • Instruments; and
  • ACL conditions.

Each of the procedures and templates below, once tailored to your business, forms part of a body of documentation ASIC requires a credit provider seeking or holding a licence to have.

Each licence holder will require a slightly different combination of these materials, depending on their activities and business model.

The following is a list of core obligations included in the manual:

  • Adequate Resources
  • Appointments
  • Conflicts of Interest
  • Design & Distribution
  • Dispute Resolution (Complaints)
  • Enforcement and Hardship
  • Monitoring and Supervision
  • Outsourcing
  • Promotional Material
  • Responsible Obligations
  • Risk Management
  • Training

Included documents

Document Version Type Date
ACL Compliance Policies - ACL - Compilation 17 Nov. 2023
Running an ACL – Tools - ACL - Compilation 17 Nov. 2023
Representative Register Template - ACL 1.0 Register 11 Nov. 2020
Appointing a Representative Checklist (Non Mortgage Broker) - ACL 3.0 Tool 29 Sept. 2021
Appointing a Representative Checklist (Mortgage Broker) - ACL 1.0 Tool 29 Sept. 2021
Complaints Register - ACL 3.0 Register 13 Dec. 2022
Guide to IDR Reporting - ACL 2.0 Guide 14 Nov. 2023
Conflicts of Interest Register - ACL 2.0 Register 18 May 2023
Target Market Determination – Rewards Program Credit Card - ACL 1.0 Tool 5 Oct. 2021
Enforcement Registers - ACL 2.0 Register 27 Aug. 2022
Monitoring and Supervision Register - ACL 2.0 Register 20 Dec. 2022
Credit Assessment File Review Template - ACL 2.0 Tool 20 Dec. 2022
Representative Review Template - ACL 2.0 Tool 20 Dec. 2022
Quick Guide - What Tool to Use When - ACL 1.0 Guide 5 Jan. 2023
Breaches and Incidents Register - ACL 2.0 Register 31 May 2023
Risk Register - ACL 2.1 Register 5 July 2023
CPD Register - ACL 1.0 Register 29 Jan. 2021