Complaints 101

21 Aug. 2024

Topical Webinars

Rachel Erlich
Special Counsel
Complaints 101

In the first of our two part series, we’ll take you through what you need to know and do as a licensee to set up and manage your internal complaints process.

We’ll talk specifically about RG 271 and the implications of this regulatory guide being enforceable.

What's covered

  • What is a complaint?
  • Internal complaints process
    • Recording complaints
    • Responding to complaints (acknowledging, investigating, timing)
    • Record keeping and reporting
    • Outsourcing complaints handling

Non-Subscriber Price

Price: $125

GST: $12.50

$137.50 inc GST

CPD Details

1.0 hours

Categories:

  • Regulatory Compliance and Consumer Protection

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