WEBINAR: Complaints 101
![](https://hnhub-prod.s3.ap-southeast-2.amazonaws.com/uploads/images/profiles/Headshot_Rachel_Erlich_-_square.png?AWSAccessKeyId=AKIAVHW7TSX24U26BVIX&Signature=eyLrreNP0v88htNl88CsvXJ36%2Fg%3D&Expires=1725765865)
Rachel Erlich
Special Counsel
What's covered
- What is a complaint?
- Internal complaints process
- Recording complaints
- Responding to complaints (acknowledging, investigating, timing)
- Record keeping & reporting
- Outsourcing complaints handling
Wed 21 Aug 2024
11:00 AM - 12:00 PM (AEST)
Webinar
Price: $125
GST: $12.50
$137.50
In the first of our two-part series, we’ll take you through what you need to know and do as a licensee to set up and manage your internal complaints process.
We’ll talk specifically about RG271 and the implications of this Regulatory Guide being enforceable.