WEBINAR: Complaints 101

Rachel Erlich
Special Counsel

What's covered

  • What is a complaint?
  • Internal complaints process
    • Recording complaints
    • Responding to complaints (acknowledging, investigating, timing)
    • Record keeping & reporting
    • Outsourcing complaints handling

Wed 21 Aug 2024

11:00 AM - 12:00 PM (AEST)

Webinar

Price: $125

GST: $12.50

$137.50

In the first of our two-part series, we’ll take you through what you need to know and do as a licensee to set up and manage your internal complaints process.

We’ll talk specifically about RG271 and the implications of this Regulatory Guide being enforceable.