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Complaints
Complaints - AFSL
Last updated - 06 Jun 2025
| Document | Version | Type | Date |
|---|---|---|---|
| Dispute Resolution Policy - AFSL | 4.3 | Policy | 06 Jun 2025 |
| Complaints Register - AFSL | 3.0 | Register | 09 Dec 2022 |
| Public Complaints Policy - AFSL | 2.0 | Tool | 22 Oct 2021 |
| IDR Delay Notification Template - AFSL | 1.0 | Tool | 07 Aug 2024 |
| IDR Response Template - AFSL | 1.0 | Tool | 14 Nov 2023 |
| Guide to IDR Reporting - AFSL | 2.0 | Guide | 14 Nov 2023 |
Complaints
Dispute Resolution (Complaints) - ACL
Last updated - 06 Jun 2025
| Document | Version | Type | Date |
|---|---|---|---|
| Dispute Resolution Policy - ACL | 4.2 | Policy | 06 Jun 2025 |
| Complaints Register - ACL | 3.0 | Register | 13 Dec 2022 |
| Public Complaints Policy - ACL | 2.0 | Tool | 22 Oct 2021 |
| IDR Delay Notification Template - ACL | 1.0 | Tool | 06 Jun 2025 |
| IDR Response Template - ACL | 1.0 | Policy | 14 Nov 2023 |
| Guide to IDR Reporting - ACL | 2.0 | Guide | 14 Nov 2023 |
Complaints
Complaints - Wholesale
Last updated - 31 Oct 2022
| Document | Version | Type | Date |
|---|---|---|---|
| Dispute Resolution Policy - Wholesale | 1.0 | Policy | 31 Oct 2022 |
| Complaints Register - Wholesale | 1.0 | Register | 31 Oct 2022 |
| Public Complaints Policy - Wholesale | 1.0 | Tool | 31 Oct 2022 |